At Printstore.ae, we strive to provide our customers with high-quality printing services and products. We understand that there may be instances where you need to return a product or request a refund. Please review our return policy outlined below for printing press services in the UAE:
1. Returns and Refunds Eligibility:
- We accept returns within 7 days of the date of delivery.
- To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
2. How to Initiate a Return:
- Contact our customer service team at firstname.lastname@example.org to initiate the return process.
- Provide your order number, a clear explanation of the reason for the return, and photographic evidence if applicable.
3. Refund Process:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- If the return is approved, a refund will be processed to your original method of payment within 10 business days.
4. Non-Returnable Items:
- Customized or personalized orders are non-returnable unless there is a manufacturing defect or an error on our part.
- Digital products and downloadable files are non-refundable.
5. Shipping Costs:
- Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part.
6. Quality Concerns:
- If you believe there is a quality issue with your printed materials, please provide clear images of the problem to expedite the resolution process.
- Orders can be canceled within 24 hours of placement. After this period, orders may have entered the production process, and cancellations may not be possible.
8. Contact Information:
- For any inquiries regarding returns, refunds, or other concerns, please contact our customer service team at email@example.com or call our helpline at [Your Customer Service Number].
Please note that this return policy is subject to change without prior notice. We recommend checking our website for the most up-to-date information.
Thank you for choosing Printstore.ae for your printing needs. We appreciate your trust in our services.