At Printstore Printing and Publishing Services, customer satisfaction is our top priority. We strive to deliver high-quality products that meet your expectations. However, if you are not satisfied with your order, our return policy ensures that you receive the support you need.

Eligibility for Returns and Refunds

Defective or Damaged Products
- If your order is received damaged or contains printing defects, please notify us within 7 days of delivery.
- Proof of damage or defects, such as photographs, is required for validation.
Incorrect Order
- In case of errors caused by Printstore, such as incorrect printing, sizing, or design, we will reprint or refund your order at no additional cost.
Customer Errors
- Unfortunately, we cannot accept returns or issue refunds for errors in artwork, typos, or design elements submitted by the customer. We encourage you to carefully review proofs before approving them for production.
Customized Products
- Due to the personalized nature of our products, returns are only accepted for defective or incorrect items.

Return Process

Contact Us
- Email us at info@printstore.ae, call us at +971 4 272 4500, or WhatsApp +971 800 4500 within 7 days of receiving your order.
- Provide your order number and a description of the issue, along with supporting evidence (photos or videos).
Return Approval
- Our team will review your request and, if approved, provide you with a return authorization and instructions.
Product Return
- Approved returns must be sent back to the following address in their original packaging within 14 days of approval:
  104, First Floor, Royal Auto Center, Street 38-C, Al Maktoum Hospital Road, b/w Baniyas Metro Station & Fish Roundabout, Deira, Dubai, P.O Box: 122102
Resolution
- Once the returned product is received and inspected, we will process a replacement, store credit, or refund within 7 business days.